Investigating service degradation — Cloud Agents and Automations

Timeline

1. Sep 17, 2026, 8:04 PM UTC

   This incident has been resolved.

2. Sep 17, 2026, 6:12 PM UTC

   A fix has been implemented and we are monitoring for service restoration.

3. Sep 17, 2026, 6:02 PM UTC

   Affected services are back to normal operation. Our team continues to monitor everything closely.

4. Sep 17, 2026, 5:31 PM UTC

   We are continuing to investigate this issue. Cloud Agents, Automations, and Review Agents (resulting from Cloud Agents) are affected. Bugbot is not affected.

5. Sep 17, 2026, 3:58 PM UTC

   We are continuing to investigate this issue.

6. Sep 17, 2026, 3:50 PM UTC

   We are currently investigating this issue. We will provide updates as more information becomes available.

7. Sep 17, 2026, 3:20 PM UTC

   We are investigating a service degradation affecting Cloud Agents and Automations