aiAI Status Monitor

SIP call failures

Partial outageResolved · started Jul 31, 2026, 3:08 AM UTC (67d ago)

Was ElevenLabs down? ElevenLabs reported “SIP call failures” on Jul 31, 2026, 3:08 AM UTC. Full timeline below. This incident affects ElevenLabs — see live ElevenLabs status. Source: official vendor status feed.

Timeline

  1. Jul 31, 2026, 7:15 PM UTC

    After our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly.

  2. Jul 31, 2026, 6:02 PM UTC

    Our engineers are putting together a targeted fix to resolve the remaining SIP failures in the US region.

  3. Jul 31, 2026, 1:26 PM UTC

    We have identified the root cause of the failed SIP calls and prepared a fix.

  4. Jul 31, 2026, 1:01 PM UTC

    Our team is still actively working to restore all calls and phone numbers to their normal working state.

  5. Jul 31, 2026, 11:10 AM UTC

    Calls should be back to normal for the EU and India residencies. The US residency may still experience some downtime, but our team is working to resolve the issue. In the meantime, the immediate workaround is to remove the affected number and re-add it, if possible.

  6. Jul 31, 2026, 9:06 AM UTC

    Our team has identified a potential cause of the call outages and is currently validating a fix. We will share further updates as soon as we have more information.

  7. Jul 31, 2026, 6:18 AM UTC

    Following the earlier fix, we're seeing renewed inbound call routing failures for a portion of phone numbers. We're currently investigating.

  8. Jul 31, 2026, 5:29 AM UTC

    The issue has been resolved. Call routing is now fully restored, and we're assessing follow-ups to improve proactive alerting and prevent recurrence.

  9. Jul 31, 2026, 4:00 AM UTC

    We've identified a likely contributing factor related to infrastructure resource constraints affecting SIP call routing. We're currently validating a fix.

  10. Jul 31, 2026, 3:08 AM UTC

    Starting at ~1:00 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality.

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