aiAI Status Monitor

New User Sign-In Failure

DegradedResolved · started Nov 17, 2025, 9:32 PM UTC (323d ago)

Was Synthesia down? Synthesia reported “New User Sign-In Failure” on Nov 17, 2025, 9:32 PM UTC. Full timeline below. This incident affects Synthesia — see live Synthesia status. Source: official vendor status feed.

Timeline

  1. Nov 18, 2025, 9:47 PM UTC

    This incident has been resolved.

  2. Nov 17, 2025, 11:40 PM UTC

    We’re continuing to monitor the situation. The issue that was affecting the creation of new accounts has been resolved, and new account creation is now functioning as expected. If any existing users are still unable to sign in or verify their accounts, please contact us at support@synthesia.io for further assistance.

  3. Nov 17, 2025, 11:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. Nov 17, 2025, 9:32 PM UTC

    We are currently investigating the issue.

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