Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region
Was Zoom down? Zoom reported “Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region” on Sep 21, 2026, 3:45 PM UTC. Full timeline below. This incident affects Zoom — see live Zoom status. Source: official vendor status feed.
Timeline
Sep 21, 2026, 4:33 PM UTC
This incident has been resolved and the affected services have been restored.
Sep 21, 2026, 4:20 PM UTC
The issue affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 functionality has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Sep 21, 2026, 3:45 PM UTC
We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
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