Video Agent Service Degraded
ResolvedResolved · started Feb 4, 2026, 12:34 AM UTC (244d ago)
Was HeyGen down? HeyGen reported “Video Agent Service Degraded” on Feb 4, 2026, 12:34 AM UTC. Full timeline below. This incident affects HeyGen — see live HeyGen status. Source: official vendor status feed.
Timeline
Feb 4, 2026, 1:10 AM UTC
The issue has been resolved. All services are operating normally.
Feb 4, 2026, 12:56 AM UTC
We have identified the cause and are working to implement a fix.
Feb 4, 2026, 12:34 AM UTC
Video Agent service (web & API) is currently degraded
More HeyGen outages
- Video Agent OutageOct 4, 2026, 10:13 PM UTC · resolvedResolved
- HeyGen Video Workflow FailuresSep 18, 2026, 11:03 PM UTC · resolvedDegraded
- Seedance OutageSep 16, 2026, 6:55 PM UTC · resolvedPartial outage
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessionsSep 9, 2026, 7:25 PM UTC · resolvedPartial outage
- Increase load on our DB causing service degradationAug 20, 2026, 4:14 AM UTC · resolvedResolved
- Degraded ServiceAug 17, 2026, 3:26 PM UTC · resolvedDegraded