Video Agent Outage
ResolvedResolved · started Oct 4, 2026, 10:13 PM UTC (2d ago)
Was HeyGen down? HeyGen reported “Video Agent Outage” on Oct 4, 2026, 10:13 PM UTC. Full timeline below. This incident affects HeyGen — see live HeyGen status. Source: official vendor status feed.
Timeline
Oct 4, 2026, 10:55 PM UTC
Identified the rootcause and resolved. Video Agent is back.
Oct 4, 2026, 10:13 PM UTC
We are investigating an issue with Video Agent chats not surfacing and loading
More HeyGen outages
- HeyGen Video Workflow FailuresSep 18, 2026, 11:03 PM UTC · resolvedDegraded
- Seedance OutageSep 16, 2026, 6:55 PM UTC · resolvedPartial outage
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessionsSep 9, 2026, 7:25 PM UTC · resolvedPartial outage
- Increase load on our DB causing service degradationAug 20, 2026, 4:14 AM UTC · resolvedResolved
- Degraded ServiceAug 17, 2026, 3:26 PM UTC · resolvedDegraded
- Elevated video translate latency and failureAug 13, 2026, 5:36 AM UTC · resolvedResolved