Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions
Partial outageResolved · started Sep 9, 2026, 7:25 PM UTC (27d ago)
Was HeyGen down? HeyGen reported “Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions” on Sep 9, 2026, 7:25 PM UTC. Full timeline below. This incident affects HeyGen — see live HeyGen status. Source: official vendor status feed.
Timeline
Sep 9, 2026, 11:03 PM UTC
The incident has been resolved.
Sep 9, 2026, 7:25 PM UTC
Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related.
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