Increase load on our DB causing service degradation
ResolvedResolved · started Aug 20, 2026, 4:14 AM UTC (47d ago)
Was HeyGen down? HeyGen reported “Increase load on our DB causing service degradation” on Aug 20, 2026, 4:14 AM UTC. Full timeline below. This incident affects HeyGen — see live HeyGen status. Source: official vendor status feed.
Timeline
Aug 20, 2026, 5:20 AM UTC
The issue has been resolved.
Aug 20, 2026, 4:14 AM UTC
Team is investigating the cause expect slow downs on services.
More HeyGen outages
- Video Agent OutageOct 4, 2026, 10:13 PM UTC · resolvedResolved
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- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessionsSep 9, 2026, 7:25 PM UTC · resolvedPartial outage
- Degraded ServiceAug 17, 2026, 3:26 PM UTC · resolvedDegraded
- Elevated video translate latency and failureAug 13, 2026, 5:36 AM UTC · resolvedResolved