Degraded Service
DegradedResolved · started Aug 17, 2026, 3:26 PM UTC (50d ago)
Was HeyGen down? HeyGen reported “Degraded Service” on Aug 17, 2026, 3:26 PM UTC. Full timeline below. This incident affects HeyGen — see live HeyGen status. Source: official vendor status feed.
Timeline
Aug 17, 2026, 6:54 PM UTC
We have resolved the issue. Services are back to normal
Aug 17, 2026, 4:30 PM UTC
Services may be susceptible to temporary degradation in performance. A fix has been identified. We are waiting on GitHub to deploy it to all services
Aug 17, 2026, 3:54 PM UTC
We identified the source of the performance errors and resolved them. Services are back to normal.
Aug 17, 2026, 3:26 PM UTC
Several services across HeyGen + LiveAvatar are degraded.
More HeyGen outages
- Video Agent OutageOct 4, 2026, 10:13 PM UTC · resolvedResolved
- HeyGen Video Workflow FailuresSep 18, 2026, 11:03 PM UTC · resolvedDegraded
- Seedance OutageSep 16, 2026, 6:55 PM UTC · resolvedPartial outage
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessionsSep 9, 2026, 7:25 PM UTC · resolvedPartial outage
- Increase load on our DB causing service degradationAug 20, 2026, 4:14 AM UTC · resolvedResolved
- Elevated video translate latency and failureAug 13, 2026, 5:36 AM UTC · resolvedResolved