Seedance Outage
Partial outageResolved · started Sep 16, 2026, 6:55 PM UTC (20d ago)
Was HeyGen down? HeyGen reported “Seedance Outage” on Sep 16, 2026, 6:55 PM UTC. Full timeline below. This incident affects HeyGen — see live HeyGen status. Source: official vendor status feed.
Timeline
Sep 16, 2026, 6:57 PM UTC
Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
Sep 16, 2026, 6:55 PM UTC
Between 8:00AM and 11:00AM PST, Seedance requests failed or timed out. We've deployed a fix and error rates have returned to normal. We're continuing to monitor. Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
More HeyGen outages
- Video Agent OutageOct 4, 2026, 10:13 PM UTC · resolvedResolved
- HeyGen Video Workflow FailuresSep 18, 2026, 11:03 PM UTC · resolvedDegraded
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessionsSep 9, 2026, 7:25 PM UTC · resolvedPartial outage
- Increase load on our DB causing service degradationAug 20, 2026, 4:14 AM UTC · resolvedResolved
- Degraded ServiceAug 17, 2026, 3:26 PM UTC · resolvedDegraded
- Elevated video translate latency and failureAug 13, 2026, 5:36 AM UTC · resolvedResolved