aiAI Status Monitor

Voice cache degradation

Partial outageResolved · started Feb 6, 2026, 7:25 PM UTC (242d ago)

Was HeyGen down? HeyGen reported “Voice cache degradation” on Feb 6, 2026, 7:25 PM UTC. Full timeline below. This incident affects HeyGen — see live HeyGen status. Source: official vendor status feed.

Timeline

  1. Feb 6, 2026, 7:44 PM UTC

    We have identified the problem and put in a correction. Service should be behaving as usual. The cache was in a bad state and some speech audio generations would have been corrupted. This issue began with a deployment on our side at 3am PST. So any videos between then and 1130am PST might have been impacted

  2. Feb 6, 2026, 7:25 PM UTC

    We had a voice cache degradation where some generations were not executed and multi-scene videos would have been impacted. The issue began around 3am PST

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