aiAI Status Monitor

Database issues

DegradedResolved · started Apr 1, 2026, 6:24 PM UTC (188d ago)

Was HeyGen down? HeyGen reported “Database issues” on Apr 1, 2026, 6:24 PM UTC. Full timeline below. This incident affects HeyGen — see live HeyGen status. Source: official vendor status feed.

Timeline

  1. Apr 1, 2026, 6:49 PM UTC

    Incident is now resolved. Error rates and general system health are back to normal ranges. We will follow up with a root cause analysis once investigation is complete.

  2. Apr 1, 2026, 6:42 PM UTC

    We've mitigated the issue - still identifying the root cause of the spike. Estimated that issues started appearing around 30 mins ago.

  3. Apr 1, 2026, 6:30 PM UTC

    We're investigating a table lock issue which is degrading service across both LiveAvatar + HeyGen services.

  4. Apr 1, 2026, 6:24 PM UTC

    We've identified an issue in the LiveAvatar database connections. We are looking into a fix right now. It's degrading some sessions from starting.

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