Elevated Error Rates across APP and API
DegradedResolved · started May 19, 2026, 10:59 PM UTC (139d ago)
Was HeyGen down? HeyGen reported “Elevated Error Rates across APP and API” on May 19, 2026, 10:59 PM UTC. Full timeline below. This incident affects HeyGen — see live HeyGen status. Source: official vendor status feed.
Timeline
May 19, 2026, 11:11 PM UTC
A hotfix was deployed, error rates are normalized. We're now monitoring.
May 19, 2026, 10:59 PM UTC
We're observed elevated error rates across APP and API. All sessions appear to be affected. We've identified issue and rolling out a fix.
More HeyGen outages
- Video Agent OutageOct 4, 2026, 10:13 PM UTC · resolvedResolved
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- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessionsSep 9, 2026, 7:25 PM UTC · resolvedPartial outage
- Increase load on our DB causing service degradationAug 20, 2026, 4:14 AM UTC · resolvedResolved
- Degraded ServiceAug 17, 2026, 3:26 PM UTC · resolvedDegraded