Service Outage
Major outageResolved · started Jul 1, 2026, 7:54 PM UTC (97d ago)
Was HeyGen down? HeyGen reported “Service Outage” on Jul 1, 2026, 7:54 PM UTC. Full timeline below. This incident affects HeyGen — see live HeyGen status. Source: official vendor status feed.
Timeline
Jul 1, 2026, 11:33 PM UTC
We have resolved the issue. Services are back to normal.
Jul 1, 2026, 9:12 PM UTC
We have reverted the deployment that caused the issue. The site is operational, and we are investigating the root cause.
Jul 1, 2026, 9:01 PM UTC
Services are experiencing outages. Triaging in process.
Jul 1, 2026, 8:02 PM UTC
We have identified the issue and reverted the changes. Site is operational now; monitoring for further issues.
Jul 1, 2026, 7:54 PM UTC
Services are experiencing outages. Investigating the root cause.
More HeyGen outages
- Video Agent OutageOct 4, 2026, 10:13 PM UTC · resolvedResolved
- HeyGen Video Workflow FailuresSep 18, 2026, 11:03 PM UTC · resolvedDegraded
- Seedance OutageSep 16, 2026, 6:55 PM UTC · resolvedPartial outage
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessionsSep 9, 2026, 7:25 PM UTC · resolvedPartial outage
- Increase load on our DB causing service degradationAug 20, 2026, 4:14 AM UTC · resolvedResolved
- Degraded ServiceAug 17, 2026, 3:26 PM UTC · resolvedDegraded