incident fixed and monitoring
ActiveOngoing · started Oct 10, 2026, 12:37 AM UTC (1h ago)
Wondering “is HeyGen down?” — yes: HeyGen confirms an ongoing incident (“incident fixed and monitoring”, started Oct 10, 2026, 12:37 AM UTC). Live timeline below. This incident affects HeyGen — see live HeyGen status. Source: official vendor status feed.
Timeline
Oct 10, 2026, 12:37 AM UTC
Around 4,000 signed-in users received this error, 2,000 of which are not able to sign in at the end of the session. 800 of those 2,000 are returning users, and 1,200 of them are new users.
More HeyGen outages
- Video Agent OutageOct 4, 2026, 10:13 PM UTC · resolvedResolved
- HeyGen Video Workflow FailuresSep 18, 2026, 11:03 PM UTC · resolvedDegraded
- Seedance OutageSep 16, 2026, 6:55 PM UTC · resolvedPartial outage
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessionsSep 9, 2026, 7:25 PM UTC · resolvedPartial outage
- Increase load on our DB causing service degradationAug 20, 2026, 4:14 AM UTC · resolvedResolved
- Degraded ServiceAug 17, 2026, 3:26 PM UTC · resolvedDegraded